joya9 takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information. No jargon, no hidden clauses.
Privacy at a Glance
Six core commitments joya9 makes to every player regarding their personal data.
Every piece of data transmitted between your device and joya9 is protected by SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text across the network.
joya9 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your information is used only to operate your account and improve your experience on joya9.
You have the right to access, correct, and request deletion of your personal data held by joya9. Submit a request to our support team and we will respond within 30 days with the information you need.
joya9 only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it — every data point has a clear purpose.
joya9 keeps your data only for as long as it is needed. Account data is retained while your account is active. Transaction records are kept for 5 years as required by financial regulations. After that, data is securely deleted.
joya9 uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences from your browser settings at any time without affecting core platform functionality.
This Privacy Policy describes how joya9 ("joya9", "we", "us", "our") collects, uses, stores, and protects the personal information of players ("you", "your") who register and use the joya9 platform at joya9.run, including the Android and iOS apps.
joya9 is committed to handling your personal data responsibly and transparently. We understand that privacy matters — especially when it comes to financial transactions and account security. This policy is written in plain language so you know exactly what happens to your data when you use joya9.
Scope: This Privacy Policy applies to all personal data collected through joya9.run, the joya9 mobile apps, and any communications between you and joya9 support. By registering an account on joya9, you acknowledge that you have read and understood this policy.
joya9 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information from third-party payment providers.
Information you provide:
Information generated automatically:
Information from payment providers:
Note: joya9 does not store your full mobile banking PIN or password. Payment authentication is handled directly by your mobile financial service provider. joya9 only receives confirmation that a transaction was completed successfully.
| Data Type | Source | Purpose |
|---|---|---|
| Name, DOB, Phone | Registration form | Account creation and identity verification |
| National ID | Verification upload | Age and identity verification before withdrawals |
| Transaction data | Payment providers | Processing deposits and withdrawals |
| Device and IP data | Automatic collection | Security monitoring and fraud prevention |
| Game activity | Platform logs | Responsible gaming monitoring and dispute resolution |
| Support communications | Live chat and email | Resolving queries and improving support quality |
joya9 uses your personal data for the following purposes:
Marketing: joya9 may send you promotional messages about bonuses and new games via SMS or in-platform notifications. You can opt out of marketing messages at any time from your account settings or by contacting support. Opting out of marketing does not affect your ability to use joya9.
joya9 processes your personal data on the following legal grounds:
joya9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
International transfers: Some of joya9's technology providers may be located outside Bangladesh. Where data is transferred internationally, joya9 ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable law.
joya9 retains your personal data for as long as it is needed for the purposes described in this policy, or as required by law.
When data is no longer required, joya9 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
joya9 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.
Your role in security: joya9's security measures are most effective when combined with good security habits on your side. Use a strong, unique password for your joya9 account, enable two-factor authentication, and never share your login details with anyone.
joya9 uses cookies and similar tracking technologies on the joya9.run website and in the mobile apps. Cookies are small text files stored on your device that help joya9 provide a better experience.
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect some features of the joya9 platform. joya9 does not use third-party advertising cookies.
You have the following rights regarding your personal data held by joya9. To exercise any of these rights, contact our support team at [email protected].
Request a copy of all personal data joya9 holds about you. We will respond within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Object to joya9 processing your data for marketing purposes. We will stop immediately upon receiving your request.
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Ask joya9 to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
joya9 is strictly for players aged 18 and over. joya9 does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all data will be deleted, and any deposits will be returned.
If you believe a minor has registered on joya9, please contact us immediately at [email protected] so we can investigate and take appropriate action.
joya9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify registered players via in-platform notification or SMS at least 7 days before the changes take effect.
The current version of this Privacy Policy is always available at joya9.run/privacy-policy. The "Last Updated" date at the top of this page shows when the current version was published. Continued use of joya9 after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the joya9 support team.
Response time: joya9 aims to respond to all privacy-related requests within 30 days. For urgent security concerns such as suspected unauthorised access to your account, contact live chat immediately for a faster response.